Can staff be on a rota or marked as available/unavailable?

Ad-hoc availability changes

• Staff can temporarily mark themselves as unavailable, for example, if off sick or attending a meeting.

• They can mute notifications for urgent matters, but note that while muted, they will not see incidents that are closed during this period.

• The app will check the response team status and notify the user if marking themselves unavailable would leave a team without coverage.

  • Important: This check only works if rotas are configured.

To configure staff rotas:

1. In the Admin Dashboard, click User Management.

2. Click Responders Availability.

3. Use the arrow keys to scroll and select the response team.

4. Click Search.

5. Click Edit Rota on the relevant staff member.

Note: If a staff member is in multiple response teams, the rota configuration will apply across all their teams.

1. Click Create (top-right of the screen).

2. For schools on a 2-week rolling timetable, the system provides a reminder to ensure the date corresponds with the correct week.

   • To adjust:

     • Click Update Rota Dates

     • Click Add, enter the new date, and save

     • Delete incorrect weeks by clicking Delete on the far right and confirming

Note: To set up a 2-week rolling timetable, go to the Admin section in the Web App, select Other, and configure the timetable there.