FAQs

Using teamSOS

• Is teamSOS configurable?
• What are the 'Additional Settings'?
• Can I enable only certain features?
• Can I add my own guidance and videos?
• Can staff be on a rota or marked as available/unavailable?
• What devices does teamSOS work on?
• How do I bulk close incidents?
• Why can’t I see users in the Group lists?
• How does teamSOS work for multi-site schools?
• We don’t provide staff with mobile phones. How can teamSOS work?
• Do I need Wi-Fi or mobile data?
• How do the Bluetooth buttons work?
• Can staff use their own mobiles, and is it secure?
• Is teamSOS suitable for school trips?

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Logging In

• What do I need to log in?
• I need help logging in
• I’ve forgotten my password
• How do I prompt users to log in?
• What if my school uses SSO?

User Management

• Assigning Admin Access

Notifications

• How to Enable Notifications on iOS
• How to Enable Critical Alerts on iOS
• How to Enable Notifications on Android
• How to Allow teamSOS Notifications to Bypass Do Not Disturb (Android)
• How to Enable Notifications in Edge
• How to Enable Notifications in Chrome
• How to Enable Notifications in Firefox
• How to Adjust Notification Display Time in Windows

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